Privacy Policy

Effective Date: 6 September 2026
Last Updated: 6 September 2026

KBV Holdings (“KBV Holdings”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit or use our website, kbvholdings.co.za, communicate with us, request information or services from us, or otherwise interact with KBV Holdings.

This Privacy Policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the Promotion of Access to Information Act 2 of 2000 (PAIA).

1. Who We Are

KBV Holdings is responsible for the processing of personal information collected through this website and through our business operations.

For purposes of POPIA, KBV Holdings acts as the responsible party in respect of personal information that we process for our own business purposes.

If you have any questions regarding this Privacy Policy or the way we process your personal information, you may contact us using the contact details provided on our website.

2. Personal Information We Collect

Depending on how you interact with us, we may collect and process personal information including:

  • Your name and surname;

  • Contact details, including telephone number, email address and physical or postal address;

  • Company or organisation details;

  • Information submitted through contact, enquiry, quotation or other website forms;

  • Information relating to services or products you enquire about or purchase;

  • Correspondence and communications between you and KBV Holdings;

  • Information required for contractual, administrative, billing or business purposes;

  • Website usage information, including IP address, browser type, device information and pages visited;

  • Any other information that you voluntarily provide to us.

We will only request information that is reasonably necessary for the purpose for which it is collected.

3. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you contact us;

  • When you complete a form on our website;

  • When you request information, a quotation or services;

  • When you communicate with us by email, telephone, messaging platforms or other communication channels;

  • When you enter into an agreement with us;

  • Automatically through your use of our website, including through cookies and similar technologies; and

  • From third parties where permitted by law and where reasonably necessary for our business purposes.

Where reasonably practicable, we will inform you when personal information is collected directly from you and explain the purpose for which it is being collected.

4. How We Use Your Personal Information

We may use your personal information for purposes including:

  • Responding to enquiries and requests;

  • Providing information about our products and services;

  • Preparing quotations and proposals;

  • Providing and managing services;

  • Communicating with customers, suppliers and business partners;

  • Managing contracts and business relationships;

  • Processing payments and handling billing or account-related matters;

  • Maintaining and improving our website and services;

  • Managing website security and preventing fraud, abuse or unlawful activity;

  • Complying with legal and regulatory obligations;

  • Resolving complaints and disputes;

  • Sending relevant business communications where permitted by law; and

  • Any other legitimate business purpose that is compatible with the purpose for which the information was collected.

We will not process personal information in a manner that is incompatible with the purpose for which it was collected, except where permitted by applicable law.

5. Lawful Processing

KBV Holdings will process personal information in accordance with the conditions for lawful processing contained in POPIA.

Depending on the circumstances, processing may be based on:

  • Your consent;

  • The performance of a contract with you;

  • Compliance with a legal obligation;

  • The protection of a legitimate interest;

  • The legitimate interests of KBV Holdings or a third party, where permitted by law; or

  • Another lawful basis recognised by applicable legislation.

POPIA requires personal information to be processed lawfully and reasonably and only to the extent that it is adequate, relevant and not excessive for the purpose for which it is processed.

6. Sharing of Personal Information

We will not sell, rent or trade your personal information.

We may, however, share personal information where reasonably necessary with:

  • Service providers and contractors who assist us in operating our business;

  • Website, hosting, IT, email and technical service providers;

  • Professional advisers such as accountants, auditors, attorneys or consultants;

  • Payment service providers where applicable;

  • Government authorities, regulators or law-enforcement agencies where required or permitted by law;

  • Business partners where necessary to provide a requested service; or

  • Other third parties where you have given permission or where disclosure is otherwise permitted by law.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that they maintain appropriate confidentiality and security safeguards as required by applicable law.

7. Security of Personal Information

KBV Holdings takes reasonable technical and organisational measures to protect personal information against:

  • Loss;

  • Damage;

  • Unauthorised access;

  • Unauthorised disclosure;

  • Unlawful processing;

  • Accidental destruction; and

  • Unauthorised alteration.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Where we become aware of a security compromise involving personal information, we will take the steps required by applicable law, including notifying affected data subjects and the Information Regulator where required.

8. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, unless:

  • A longer retention period is required by law;

  • The information is required for contractual or legitimate business purposes;

  • The information is required for legal proceedings or dispute resolution; or

  • You have consented to a longer retention period where such consent is required.

Once personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

9. Cookies and Website Information

Our website may use cookies and similar technologies to improve website functionality, security and user experience.

Cookies may be used to:

  • Remember preferences;

  • Improve website performance;

  • Understand how visitors use our website;

  • Monitor website security; and

  • Provide or improve website functionality.

You can adjust your browser settings to refuse or restrict cookies. Please note that disabling certain cookies may affect the functionality of the website.

Where third-party analytics, advertising or other technologies are used, those providers may process information in accordance with their own privacy policies.

10. Direct Marketing

Where we use your personal information for direct marketing, we will do so in accordance with applicable law.

You may object to receiving direct marketing communications from us and may request that we stop sending such communications.

Where consent is required for electronic direct marketing, we will obtain the appropriate consent before sending such communications.

11. Your Rights

Subject to applicable law, you have rights relating to your personal information, including the right to:

  • Request access to personal information that we hold about you;

  • Request correction of inaccurate or incomplete personal information;

  • Request deletion of personal information where legally permissible;

  • Object to certain processing of your personal information;

  • Object to the use of your personal information for direct marketing;

  • Withdraw consent where processing is based on consent;

  • Request information regarding the categories of third parties that have access to your personal information; and

  • Lodge a complaint regarding the processing of your personal information.

POPIA provides data subjects with rights relating to access, correction and deletion of personal information, subject to the conditions and limitations contained in the Act.

12. Access to Information

KBV Holdings recognises the right of individuals to request access to records held by a private body in accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA).

Where applicable, requests for access to information must be made in accordance with our PAIA Manual and the procedures prescribed by applicable legislation.

The Information Regulator provides PAIA manuals and guidance for private bodies.

13. Cross-Border Transfers

Where personal information is transferred outside the Republic of South Africa, KBV Holdings will take reasonable steps to ensure that such transfer complies with applicable provisions of POPIA.

This may include ensuring that the recipient is subject to appropriate privacy protections, contractual obligations or another lawful basis for the transfer.

14. Children's Information

Our website and services are not intentionally directed at children.

We do not knowingly collect personal information from children without the appropriate consent or legal basis required by applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can take appropriate steps.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

KBV Holdings is not responsible for the privacy practices, content or security of third-party websites.

We recommend that you review the privacy policy of any third-party website before providing personal information.

16. Accuracy of Personal Information

We take reasonable steps to ensure that personal information in our possession is accurate, complete and up to date where necessary.

You are encouraged to notify us if your personal information changes or if you believe that information we hold about you is inaccurate or incomplete.

17. Changes to This Privacy Policy

KBV Holdings may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legislation or regulatory requirements.

The latest version will be published on this website and will include the applicable “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

18. Complaints

If you have a concern or complaint regarding the way KBV Holdings processes your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

If you are not satisfied with the outcome, you may have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator contact details and PAIA/POPIA resources are available through the Regulator's official eServices platform.

19. Contact Us

For questions, requests or complaints relating to this Privacy Policy or your personal information, please contact KBV Holdings through the contact details provided on our website:

Website: kbvholdings.co.za

Email: info@kbvholdings.co.za

Telephone: +27 71 891 2037

© 2026 KBV Holdings. All rights reserved.